![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg?width=1200)
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
i newspaper on Twitter: "📦 Online shoppers who wish to send back unwanted goods to Zara must now pay a £1.95 fee. Customers can continue to return or exchange items in store
![The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders](https://i.inews.co.uk/content/uploads/2022/05/SEI_100599061-e1652378505245-640x360.jpg)